Mr. Schuster, thank you for taking time for this interview. How long have you been working with EMIRAT Handling and Fulfillment and which services do you use most frequently?
Martin Schuster: I'd love to! We have been working with EMIRAT Handling and Fulfillment for almost two years and it has been a consistently positive experience. As a provider of dietary supplements, it is crucial for us that our products reach customers quickly and reliably. EMIRAT Handling and Fulfillment takes care of all storage and order processing for us and also takes care of packaging and returns management.
What prompted you to choose EMIRAT Handling and Fulfillment as a partner?
Martin Schuster: We worked intensively with various fulfillment providers, but at EMIRAT Handling and Fulfillment, we immediately had the feeling that quality and flexibility were important here. We were particularly impressed by the professional advice and the ability to individually adapt the processes to our needs. Storage and logistics requirements are particularly high in the area of dietary supplements, and Emirate has shown right from the start that they know exactly what is important.
How have the processes developed since the start of the collaboration?
Martin Schuster: The processes are now smooth and really efficient. What particularly inspires us is the speed and transparency. I can check the current inventory at any time, and orders are usually shipped the same day. Our customers are very satisfied with the reliable delivery and careful packaging — that wasn't always the case before. Even when there were unexpected increases in demand, such as during special promotional phases, we were able to rely on EMIRAT handling and fulfillment.
Were there any particular challenges and how did EMIRAT Handling and Fulfillment respond to them?
Martin Schuster: Of course, there are always challenges in the logistics sector, especially when it comes to seasonal fluctuations. It was particularly helpful that we were able to quickly access an increased warehouse capacity, and the Emirat team provided us with flexible support during peak times. When it comes to sustainable packaging solutions, EMIRAT Handling and Fulfillment has also proactively made suggestions that are well received by our customers and at the same time protect the environment.
Would you recommend EMIRAT Handling and Fulfillment to other companies?
Martin Schuster: Absolutely! For us, EMIRAT Handling and Fulfillment is a partner we can really rely on. The professionalism, commitment and flexibility have convinced us. We can concentrate entirely on our core business because we know that logistics are in good hands. In my opinion, EMIRAT Handling and Fulfillment is the right choice, particularly for companies that value quality and reliability.
