In logistics and other areas of the economy, quality assurance is the process that is intended to ensure that all activities and processes meet the specified quality standards. The goal is to avoid errors, ensure customer satisfaction and protect a company's reputation through a smooth supply chain.
What types of quality assurance are there?
Preventive quality assurance: The aim here is to prevent errors in advance by optimising processes, procedures and work flows.
Corrective quality assurance: This is about measures that should identify and correct errors after they have already occurred. Corrective quality assurance includes measures to investigate complaints, tracing errors back to the root cause and finding prevention strategies for the future.
Auditing quality assurance: In this type of quality assurance, products or services are regularly checked and tested so that they meet quality standards.
Systematic quality assurance: With this method, quality management systems such as ISO certifications are introduced, which document and continuously improve quality-related processes.
